Workplace Violence

Workplace violence applies to any incident in which employees and others are abused, threatened or assaulted in circumstances arising out of, or in the course of, their work. This can also involve external sources, such as members of the public or clients.

The recommended approached to managing violence is to eliminate the opportunity for hazardous behavior to occur. Follow these I AM safe steps to minimize the threat of violence in your workplace.

Step 1: IDENTIFY where violence could happen
Step 2: AVOID abuse
Step 3: MANAGE worker well-being

For more information see the toolbox talk and other links below

• Violence at Work – Customer Service Areas (factsheet)

Bullying prevention toolbox

Preventing and responding to bullying at work.
Go to the toolbox homepage →

The toolbox includes:

• Bullying at work: Advice for workers quick guide
• Bullying at work: Advice for small businesses quick guide
• Formal complaint form
• Informal reporting form
• Workplace assessment form

Examples of bullying behaviour

• Find out what you can do about bullying at work